Blackwell UK Limited

Servicedokument

Orderbekräftelse/Orderconfirmation
The supplier shall after reception of orders provide written order confirmation within 2 working days from order placement.

Leveranstid/Deliverytime
17 dagar

Snabborder/Quicker order
Blackwell's has a separate workflow for providing urgent Orders. Our acquisitions team will contact the publisher and / or wholesalers to ensure that the required is obtained in the most efficient manner. Due to the procedures that are in place these orders are received into our distribution centres promptly allowing for an invoice to be created and the book despatched in the shortest possible time scale. Delivery can be made utilising a 24 hour courier service or through your weekly shipment.We offer an Urgent Order Service, the use of which will be made available to VHS customers. If the order can be supplied within the deadline using our normal weekly shipping method, no additional charge is levied for freight. You can also ask that we despatch rush orders utilising a next-day delivery service; in these instances the library will be charged the actual cost of shipping.

Specialorder
For orders we receive for titles not held in our database we will research it fully and advise the orderer of the availability any whether we will be able to supply said order. Blackwell’s, though specialising tin the supply of English language books published worldwide we have an extensive network of suppliers of material deemed foreign-language material an din most cases we can obtain the required title

Stående order/standing order
Our Standing Order Service provides comprehensive and reliable delivery of books in series. Our service also includes a full range of status and management reports.  Blackwell's will accept your standing order for series titles published or distributed worldwide. We supply series (numbered, unnumbered, monographic, non-monographic), serials (including those that are revised on a regular or irregular basis), and sets.  Online subscription assistance, including set up and FREE trials, on a host of academic reference titles. In most cases, Blackwell's can also provide various formats, such as CD-ROM, cassettes, disks, or loose-leaf materials on a standing order basis. Certain free publications can also be made available on a case-by- case basis series. Entries are added or revised in response to our book-in-hand edit, as well as new information received from publishers and authoritative bibliographic sources.
All standing order entries are prepared in the format prescribed by the Anglo American Cataloguing rules (AACR2). Standing orders can either be supplied on a continuous basis, supplying each new issue on publication, this would continue until either the library cancelled or the series concluded. Alternatively Blackwell’s can provide each library a listing of their current standing orders so that the library can review the titles before advising Blackwell’s to proceed with the order or cancel the subscription. In addition to accepting standing orders for forthcoming books in series, we can also handle orders for volumes that have already been published.

Restorder/Backorders
Backorders, information on orders that cannot be executed shall include
- reason for failure to deliver
- the titless concerned
- total backorder cost, excluding value-added tax
- estimated delivery date

Avbeställning/Ångerrätt/Cancellation
Blackwell’s will accept cancellations of orders up until the receipt of the titles into our warehouse, cancellation notices should be sent to your customer services representative who will arrange for the order to be cancelled. Blackwell's are flexible in their approach to cancelling outstanding orders and in most circumstances we will be able to provide you a service tailored to your specific requirements.  Blackwell's can create an automatic cancellation date as specified,  such as 120 days from order date, any orders outstanding by Blackwell's on the 120 day will be cancelled. Alternatively orders can remain live until supplied. Blackwell's cancel all orders for books that it finds permanently unavailable. Blackwell's can instigate a Out of Print search for any titles thus cancelled.

Ramavtalsrabatt
Påslag på förlagspriset

UK (acamic books) 16,50%
US (academic books 25,00%
CU Continental European (academic books) 16,50%
O Övriga (academic books) 16,50%

Volymrabatt
Rabatt utöver den generella ramavtalsrabatten. Utbetalas per ramavtalsår, baserat på minst avrop på 500.000 SEK
0%

Streck-kodsmärkning/Barcode labelling
1. Linked barcode labels are affixed to the book, and the barcode number is added to the MARC record associated with the book. Linked Barcodes incur the additional expense of USD 0.35 for insertion of the barcode number into the MARC record (in addition to a USD 0.25 fee for affixing a barcode to each book). 
2. Unlinked barcode labels are just affixed to the book and do not appear in any MARC record provided. Unlinked barcodes do not incur any additional expense beyond the USD 0.25 charged for affixing a barcode label to each book. In both instances, libraries supply us with their own barcodes, and we try to keep a six month supply for each library at hand in our distribution centre. Book processing typically does not delay shipment, in some extreme cases a 3 day delay may occur.

Stöldskyddsmärkning/Theft-prevention labelling
Blackwell’s provide 3M tattle tape to our customers but can offer other security devices, if preferred.  We have worked with many libraries in the past to meet their alternative requirem

Inplastning/Plastic cover
Blackwell's offers the following options for the protection and/or strengthening of hardbacks and paperbacks.  KAPCO'S EASY COVER/EASY BIND (tm) $2.30This is an in-house process using self-adhesive book covers.  Reinforcement tape is applied to front and back hinges. MYLAR ON DUST JACKET    $1.50This is an in-house process using 2mil clear polyester covers with glazed, white Kraft paper liner permanently bonded to it.  The dust jacket is between the paper and clear cover, which is creased at the bottom to hold the jacket in place.  The Mylar jacket is taped to the book using a filament tape for a secure fit. VINYL BONDED LAMINATE (Roll Mylar)   $2.50 (US) GDP 0.95This is an in-house process using 4mil clear, polyvinyl laminate to cover the entire paperback.  It wraps around to the inside front and back covers and is trimmed at the spine.

Reklamation/returer Cancellations/returns
Blackwell’s will accept the return of any book incorrectly supplied, damaged in transit, or faulty. VHS members are asked to follow the following procedure when the wish to return any goods. Requests for permission to return or a notification should be sent to your Customer Services contact, Lianne Noble. This should be done by e-mail or fax.  It is especially important to notify your Ms Noble when a wrong book is delivered so that she may take corrective action immediately. This also speeds up processing of credit notes once the book arrives.  All returned items should be sent to:  Customer Returns Department, Basil Blackwell House, Garsington Road, Oxford, OX 2SR, these should be accompanied by a copy of the invoice, a copy of the original order (if available), and any notification or correspondence from your Customer Services contact.  The reasons for return must be clearly stated with the returned book

Complains
Should there be any issues or complaints about the service provided by Blackwell’s you are requested to first contact your dedicated Customer Services Representative, Lianne Noble, however, should you feel that Ms Noble can not help or feel that the issue requires further escalation, please contact the International Customer Services Manager, Mr Matthew Smith, from where the escalation can be passed to the Senior Management team where necessary
ents regarding security devices.It is not expected that book processing of this nature will delay shipment.